Orchard Garden Hotel Policies Header
Orchard Garden Hotel Policies

Orchard Garden Hotel Policies

Non-refundable reservations will be charged for the full amount at the time of booking. The deposit is non-refundable.
Your credit card will be authorized for the first night’s room and tax one day prior to the date of arrival. If the credit card is not approved, the hotel reserves the right to cancel the reservations.

An incidental hold of $50 per night will be placed on your credit card at the time of check-in to cover the cost of incidentals such as room service, restaurant, etc. It will also cover the cost of repairs, excessive cleaning or other charges that may result from the guest's failure to comply with Orchard Hotel’s policies. The hold will be refunded once the room is properly inspected upon checkout.


All reservations must be guaranteed with a valid credit card. If the credit card is deemed invalid, the hotel will make an attempt to contact you.
If we are unable to contact you to validate the credit card information, we reserve the right to cancel the reservation. Some rates require prepayment at the time of booking and are non-refundable. All rates are for single or double occupancy unless specified otherwise.

$50 per night, available first come first serve.

There is no additional charge for children 12 and under staying in an adult’s room using existing bedding. Maximum occupancy limitations for room types still apply.  If you require a rollaway bed, the fee is $50 per night. Cribs Pack & Play are available at no charge.


Check in begins at 3pm PST Check out is until Noon PST
Early check-in or late check-outs may be available for an extra fee.

The hotel is a non-smoking property (including e-cigarettes and smoking of any kind). This applies to all guest rooms, balconies and public areas are designated as such. A $500.00 cleaning fee per day will be applied to the room bill for smoking on the premises.

Ten or more rooms are considered a group and must be booked through our sales department. Groups are subject to the terms of a contract including cancellation policy and performance requirements. In the event that a group of rooms are booked as individual reservations the hotel reserves the right to require the block of rooms to be subject to the terms and conditions of a contract.

We welcome service animals in compliance with federal and state laws, however pets are not permitted in the hotel.

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The Hotel does not provide parking services.
Self-parking garages available nearby and fee information are available upon request.

Driving from San Francisco International Airport:
- Depart airport following signs to US-101N Stay on US-101 N
- Take exit 430 A toward Downtown SF Merge onto I-280 N
- Continue onto King St
- Turn left onto 3rd St
- Continue Straight onto Kearny St Turn left onto Sutter St
- Turn right onto Grant Ave
- Turn right onto Bush St
- Your destination will be on the left
From Oakland International Airport:
- Depart airport and follow signs for I-880 N to Downtown/ Oakland Keep left at the fork and merge onto I-80 W towards San Francisco Pay toll and proceed over the Bay Bridge
- Exit onto Fremont St
- Continue onto Front St
- Turn left onto Pine St
- Turn left onto Stockton St
- Turn left onto Bush St
- Your destination will be on the left

The hotel does not offer a complimentary shuttle to and from the airport. Shuttles can be accessed at Ground Transportation at either San Francisco or Oakland airports. These group shuttles offer door-to-door service and are often available when you land. You can also book ahead of time. Shuttle Company rates will very and will range between $17-$20 each way/per person to the SFO Airport and between $25-$30 each way/per person to the Oakland International Airport.
Our house cars are also available for hire with rates starting at $50. For more information, please contact Guest Services at 415-399-9807.

Breakfast is served in Roots restaurant
Everyday: 6:30 am to 10:30 am
There are many restaurant options within walking distance from the hotel for lunch and dinner.

Available during breakfast hours only

There is a business center with two computers for accessing the internet and for printing boarding passes. Please contact the front desk staff for any other printing, scanning or copying needs.

Guests may have packages shipped to the hotel which will be held at no cost for 7 days. Please ensure the name on the package matches the name on the reservation or else they will be returned.

The Hotel will hold lost and found items for 60 days. All unclaimed items are donated or discarded after 60 days. The hotel is not responsible for any items that are in lost and found.

All valuable items must be stored inside your in-room safe and locked with your personal pin code. The hotel is not liable for loss of items not stored inside the safe.

Access to the hotel rooms are limited to registered guests, up to the maximum allowed per room category.
All guests must present a valid photo ID at the front desk and be registered to the room.
The hotel reserves the right of admission to the premises.

We aim to provide a quiet and restful hotel experience for all our guests. We kindly request our guests to keep noise to a minimum at all times.

As a LEED certified “Green” hotel, the Orchard Hotel and its sister property the Orchard Garden hotel will plant a tree for each review posted on TripAdvisor through our partner Plant a Billion Trees.