Roots Restaurant

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Best Rate Guarantee

The Orchard Hotels in San Francisco promise that every hotel reservation booked through our website www.theorchardhotels.com is guaranteed to have the best rate publicly available on the Internet. And, if we're wrong and you find a lower rate elsewhere on the Internet, we'll match it. Promise!

If you find a rate for the same room type and dates, rate payment requirements (e.g. full prepayment requirement) and restrictions that is lower than the best available Internet rate on www.theorchardhotels.com, we will immediately match it.

Please do the following to enjoy our Best Rate Promise:

Contact the Orchard Hotels within 24 hours of booking your San Francisco hotel room by completing the required information in the Best Internet Rate Promise Claim Form. Once we verify your claim, the Orchard Hotels will immediately honor that rate for the nights for which the lower rate was found.

  • Initial San Francisco hotel reservation must be made through www.theorchardhotels.com. 
  • Hotel rooms on the other website must be publicly available and bookable on the Internet at the time of verification.
  • It has been less than 24 hours since booking your original hotel reservation on the Orchard Hotels website and it was not booked within 72 hours of arrival.

Here's how our Best Internet Rate Promise works

  • For example, you've booked a two-night stay at the Orchard Hotels at $XXX per room, per night at www.theorchardhotels.com.
  • Within 24 hours, you find a rate for the same hotel at $XXX per room per night through another website for the same dates, same room type, and rate payment requirements (e.g. full prepayment requirement) and restrictions.
  • Complete the Best Internet Rate Promise Claim Form and send via email to reservations@theorchardgardenhotel.com to claim the Best Internet Rate Promise for your San Francisco hotel room.
  • When we verify that your booking with us is confirmed and a lower rate is available and bookable via another website, the Orchard Hotels will honor that rate for the nights for which the lower rate was found.
  • Hotel rooms on the other website must be publicly available and bookable on the Internet at the time of verification.
  • Rate comparison will be made without any taxes, gratuities, or any other fees associated with the room rate, and the lower rate found must still be available at the time we validate the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
  • The Orchard Hotels reserve the right to modify or cancel the Best Rate Promise at any time without prior notice.

This Best Rate Promise does not apply to:

  • Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized
  • Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services and amenities.
  • Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts.
  • Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by the Orchard Hotels and a specified and limited group, and are not publicly available.
  • Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates.
  • Rate differences due to rounding to the nearest dollar.